SAP Disclosure Management - Net Exception Not enough RAM to load data

Hello experts,

We are currently refreshing data in SAP Disclosure Management Excel Add In, to extract data from BW Server and we are getting the following error: "Net Exception Not enough RAM to load data".

We tried to update with an extended timeout time of 20 minutres, but the refresh is cancelled before the timeout time is reached.

We are using:

SAP Disclosure Management Server 10.1 SP4

SAP Disclosure Management Add in Excel: 10.1.4.9

Could you help us resolve this issue?

Thank you very much,

Best regards,

Raquel Oliveira